Consolidating dispatch centers

centers to cover multiple jurisdictions, counties, and regions. The FCC formed the CSRIC group to advise it on issues related to the dispatch center consolidation process.

“(Consolidation) has been a clear trend over the last 20 years. The result has been greater economies of scale, more efficient use of resources, and improved interoperability,” stated the Communications Security, Reliability and Interoperability Council (CSRIC) Working Group 1A in its October 2010 final report to the U. But that doesn’t mean that everyone is onboard with the idea.

Dornseif said the only sure method for public safety officials and decision makers to know what type of fiscal savings and benefits a proposed consolidation will provide is to commission a comprehensive feasibility study by an independent contractor.

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Driving forces from political, economic, and service quality factors are increasingly demanding public safety officials consider consolidation with neighboring communities of interest.” In the trenches David Donovan, interim director of Scott Emergency Communication Center (SECC) in Davenport, Iowa, was a key figure in the center’s consolidation process from 2007–2011.“It’s now technologically feasible that an entire state could decide to consolidate all of its PSAPs into one statewide 9-1-1 call center.” Costs versus benefits Cities’ and counties’ increasing public safety costs juxtaposed against an era of slowing revenues has left many agencies and jurisdictions with no choice but to consider the viability of comm. In many states, legislation to modify existing tax revenue structures to be based on the number of cellphone lines instead of on the previous benchmark—the number of landlines—has failed, leaving agencies with funding shortages while cellphone 9-1-1 calls are on the increase. Moreover, it’s estimated that some 25 to 60 percent of all calls received by PSAPs come from wireless phones, according to the CSRIC report.“The biggest driver of consolidations is more people making 9-1-1 calls by cellphone than by landline,” Dornseif said.Loss of local control, whether real or perceived, (despite the existence of an oversight committee of participating agencies) may be too much for some decision makers to accept.“In the vast majority of cases, there are clear benefits to consolidation,” the CSRIC study states.

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